Dispatcher, Charleston Water System
• Responsible for receiving, researching, coordinating, and dispatching complex emergency services requests between external customers and CWS associates, i.e., Water Distribution, Wastewater, Meter Technology, HWTP, contractors, etc., via telephone and Microsoft Teams. • Communicates, between the office and associates at work sites, information needed to accomplish the job to include locate meters, mains, manholes, street pipes, street valves, and new streets. This information is provided by the CRIS, Mainframe, Cityworks, Google Maps, and GIS systems.
• Create, cancel and resolve work orders as needed and maintain MS Teams and telephone communications for the purpose of disseminating information to field associates at job sites. • Accurately communicates policies, rates, fees, and procedures to customers as requested. • Analyze situations accurately and adopt an effective course of action. • Maintain current knowledge of routes and locations to assure timely services and accurate information. • Work cooperatively with others. • Receive and coordinate information from various departments to send via email the weekly on-call schedule.
• Respond to all messages via telephone and email. • Follow up on all pending and recommended work with customers utilizing the pending work log and updating customer files. • Must be able to work varied shifts as scheduled between the hours of 7am to 11pm. • Communication Skills: You will be listening and speaking to people by phone, responding via MS Teams, or emailing information to customers who are often in some state of distress. Your ability to listen, speak/type plainly and communicate effectively will be necessary.
• Three (3) years of customer contact experience in a related field. HS Diploma or GED preferred. • Prefer experience as a dispatcher in a business office or in a related field. • Must demonstrate a working knowledge of written and verbal communication skills. • Computer and related software applications knowledge with printer, calculator, copier, facsimile machine, and the general use of business math. • Able to function independently in a multi-task environment, as well as a part of a team. The ability to write clearly and spell correctly
• Ability to establish priorities and pass on information as needed • Geographical knowledge of service area or map reading skills • Must have clear, audible voice capable of being projected over telephone. • Prior work record indicating dependability and conscientiousness.
Training Needs: • OSHA and Departmental safety training as required. • Skills Based Training. • Standard Operating Instruction (SOI) per department requirements. • ISO 14001 standards for department and company. • See Department Competency and Training Matrix for this position.
$45,760.00 ($22.00/hr.) - $68,640.00 ($33.00/hr.)
Hiring Range:
$45,760.00 ($22.00/hr.) - $57,200.00 ($27.50/hr.)
APPLICATIONS ACCEPTED THROUGH SUNDAY, SEPTEMBER 6, 2025.
APPLY ONLINE: WWW.CHARLESTONWATER.COM
WE ARE AN EQUAL OPPORTUNITY EMPLOYER.