Manages computer systems on a day-to-day basis as it pertains to security, reliability, backups, file management, system accounting, hardware maintenance, and software maintenance. Provides both desktop and server support within the city to ensure their proper functioning. Implements established network and security protocols; suggest changes and improvements to City’s network and security protocols. Researches and recommends the purchase of software and hardware, licenses, renewals, and updates. Creates/updates documentation of City IT systems and procedures.

Participates in Help Desk activities and serves as technical consultant for staff in determining computer-related needs including hardware and software, networking capability, and other special system configurations. Coordinates and installs various types of computer hardware and software systems including evaluation of vendors along with various levels and types of hardware and software available. Researches and recommends the purchase of software and hardware, licenses, renewals, and updates. Attends seminars to stay informed and updated with technology trends.

Receives and/or reviews various records and reports such as billing invoices, Help Desk work orders, e-mail, city budget, expenditure reports, and job logs. Serves as technical consultant for staff in determining computer-related needs including hardware and software, networking capability, and other special system configurations. Ensures professionalism and exceptional customer service during all interactions while performing job representing the City of Greer.