Supervises Customer Service Representatives, scheduling, assigning tasks, monitoring performance, and providing training and feedback. Assists with oversight of billing operations, including reviewing billing reports, monitoring account accuracy, and supporting staff in resolving discrepancies. Provides administrative and clerical support including filing, correspondence, scheduling, and data entry. Reviews meter data, billing entries, and customer account updates prepared by Customer Service Representatives.

Helps ensure timely preparation and distribution of utility bills, coordinating with staff to meet billing deadlines. Assists with processing invoices, receipts, purchase orders, and financial documentation. Manages business licensing activities and entry of Hospitality Tax remittances. Monitors that businesses submit Business License Tax and Hospitality Tax in a timely manner. Supports reconciliation of utility billing activity with financial records. Supports payroll processing activities, including collecting time and verifying documentation.

Provides customer service at the front and oversees staff handling customer concerns, payment schedules, and billing questions. Supports collection processes by monitoring delinquent account reports and ensuring staff follow established procedures. Helps maintain departmental records, databases, and document management systems Assists in preparing materials for audits, meetings, and departmental projects. Supports recruitment processes by scheduling interviews, preparing onboarding packets, and coordinating communication.