Conducts electric, water, and sewer utility revenue assurance activities, including identifying potential losses in revenue, meter data anomalies, billing discrepancies, or data inconsistencies. Performs audits of wholesale customers and large commercial accounts to verify billing accuracy, contracted rates, metering performance, and compliance. Evaluates customer classifications and usage patterns; develops recommendations for reclassification or reassignment to more optimal rate structures that balance customer value with municipal energy management goals and with respect to our purchased power costs. Identifies opportunities for improved metering synergies, including technological upgrades, system integrations, and data-flow enhancements. Analyzes energy consumption data, weather trends, peak load patterns, and forecasting models to support energy purchasing decisions and long-term load planning. Supports the evaluation of electric energy purchase options by providing scenario modeling, cost-benefit analysis, and market research. Prepares analytical reports, dashboards, and presentations for utility leadership, City Management, and City Council as needed.

Collaborates with cross-departmental teams to support continuous improvement initiatives, revenue optimization, and customer experience enhancements. Conducts research and provides analytical support for policy changes, operational improvements, financial modeling, and strategic planning. Responds to inquiries and provides subject-matter expertise related to rates, energy metrics, billing structures, and metering performance. Supports community engagement efforts by helping prepare clear, accurate materials that communicate rate information, consumption trends, or program changes.