Application Management & Support • Manages the full lifecycle of mission-critical, internally developed, and vendor-supported applications, including planning, implementation, configuration, maintenance, upgrades, support, and retirement. • Monitors application availability, performance, security, and accessibility; leads the resolution of outages and recurring problems; and identifies and implements preventive improvements. • Troubleshoots complex application issues, identifies root causes, coordinates appropriate escalations, and implements or facilitates timely corrective action.

• Coordinates with vendors, business owners, and other IT staff to support the effective operation and continuous improvement of assigned applications. Business Analysis & Application Solutions • Partners with business owners to document business processes, gather functional and technical requirements, identify operational needs, and recommend practical application improvements. • Evaluates whether application needs should be addressed through configuration, development, integration, automation, or procurement and assists with solution and vendor selection.

• Designs, configures, tests, deploys, and supports application enhancements, interfaces, reports, workflows, and other solutions in coordination with users, vendors, and technical teams. • Analyzes complex business processes and system requirements, evaluates alternatives, and recommends practical technology solutions. • Uses approved scripting, reporting, business intelligence, automation, and generative AI tools, as appropriate, to improve application administration, data analysis, documentation, and service delivery.