Administrative & Financial Services Supervisor, Town of Pendleton
The Town of Pendleton is seeking an organized, people-focused, and motivated Administrative & Financial Services Supervisor to help lead our front-line administrative and customer service operations. This is an exciting opportunity for someone who enjoys improving processes, supporting a team, and making a positive impact on the community every day. In this role, you’ll serve as a key member of the Administration Department—helping ensure smooth operations, accurate billing, excellent customer service, and efficient internal coordination.
Supervises Customer Service Representatives, scheduling, assigning tasks, monitoring performance, and providing training and feedback. Assists with oversight of billing operations, including reviewing billing reports, monitoring account accuracy, and supporting staff in resolving discrepancies. Reviews and monitors meter data, billing entries, and customer account updates prepared by Customer Service Representatives. Ensures timely preparation and distribution of utility bills, coordinating with staff to meet billing deadlines.
Supports reconciliation of utility billing activity with financial records. Supports payroll processing activities, including collecting time and verifying documentation. Provides customer service at the front and oversees staff handling customer concerns, payment schedules, and billing questions. Supports collection processes by monitoring delinquent account reports and ensuring staff follow established procedures. Assists in maintaining departmental records, databases, and document management systems. Assists in preparing materials for audits, meetings, and departmental projects.
Bachelor’s degree in Business, Accounting, or a related field preferred. Three (3) years of administrative or clerical experience, including one (1) year in customer service or billing. Two (2) years of supervisory or managerial experience in municipal, county, or state government, including one (1) year of customer service or billing experience preferred. Any equivalent combination of education and experience.
Working knowledge of computers and electronic data processing, modern office practices and procedures, and governmental accounting principles and practices. Working knowledge of utility or service billing processes. Must be fluent in Microsoft Office (Word, Excel, Outlook) and Microsoft Teams Skills in the operation of listed tools and equipment.
Ability to learn and operate the Town’s software systems is required Ability to organize tasks, meet deadlines, and maintain accuracy. Ability to guide, direct, and motivate and evaluate employees; organize and supervise the activities of the administration department; communicate effectively, verbally and in writing; establish and maintain effective working relationships with employees, other departments, and the public.
Interested candidates are asked to apply through the FGP posting at
https://www.fgp.com/jobs/administrative-and-financial-services-supervis….