Water Clerk, Town of Allendale
Customer Interaction & Support - Greet and assist customers in person, by phone and via email regarding water accounts, billing, questions, and service requests. -Provide clear explanation of billing statements, payment options, and service policies. -Respond to customer concerns with patience, empathy and a solutions-focused approach.
Billing & Payment Processing -Process payments (cash, check, credit card, and online transactions) and issue receipts with accuracy and professionalism. -Generate and distribute monthly water bills, notices and service reminders. -Open, sort and process incoming mail, including payments and correspondence.
Data & Record Management -Maintain and update customer account records in our QS1 billing software, ensuring accuracy and completeness. -Enter and verify meter readings, investigating and resolving discrepancies. -Prepare daily, weekly, and monthly reports for Administrator review. -File and organize records, both digital and paper, in compliance with retention policies and audit requirements.
-Previous experience in customer service, billing, or clerical work-preferably in municipal or public service environment. -Strong computer skills, including proficiency with Microsoft Office Suite and billing/accounting software. -Excellent verbal and written communication skills, with the ability to explain complex information in a clear, friendly manner. -High attention to detail and accuracy in data entry, financial transactions, and recordkeeping. -Ability to handle confidential information with discretion and professionalism.
-Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment. -A collaborative mindset and a willingness to assist colleagues across departments when needed.
Applications are available at the town hall at 1296 Main Street South Allendale, South Carolina 29810. Applications can be picked up between the hours of 9:00am - 4:00pm, Monday-Friday.
Drop off your application and resume at the office
You may also email your application and resume for convenience at info@townofallendalesc.us.