Answers 911 telephone lines, other emergency lines, and non-emergency lines in order to ascertain, record, and disseminate the type of assistance needed, the location, the urgency of the call, etc.; prioritizes calls and directs calls to appropriate units via telephone or radio. Dispatches or transfers calls to fire department, police department, public services department, or appropriate agencies. Monitors multiple radios, computer screens and other telecommunications equipment. Prepares and utilizes a variety of reports and records such as NCIC entry, pay sheet, telephone logs, evaluation

Refers to policy and procedure manuals, computer manuals, codes/laws/regulations, publications, and reference texts, etc. Utilizes various types of equipment and machinery such as computer, CAD system, telephone, NCIC terminal, printer, copier, walkie-talkie, etc. Acknowledges and responds to all routine and emergency police and fire radio traffic. Documents all incoming information as required by individual calls for service. Prepares and/or processes various records and reports such as criminal history request, driver’s license search, daily/monthly statistics, calls for service