Telecommunications Manager, City of Greer
Supervise and manages the activities of all telecommunications staff. Ensures quality assurance monitoring of the telecommunications section such as call activity, review of unusual incidents, CAD and NCIC systems. Ensures training meets the Commission on Accreditation for Law Enforcement Agencies (CALEA) and Association of Public Safety Communication Officials (APCO) standards. Assist in the administration of the E911 and CAD systems to ensure operators are trained in all aspects
Assist in the development of the CAD system to ensure agency and community needs are met through technological advances. Develop CAD protocol for new Police or Fire initiatives, assisting in the advancement of the agency’s records management system (RMS). Review and update Standard Operating Procedures for telecommunications to maintain up-to-date methods and practices
Run reports to provide data to Commanders and to aid others in their duties. Assist with managing departmental Mobile Data Terminals. Conducts training programs in the various phases of communications activities. Ensures quality assurance monitoring of Communications Division.
Bachelor’s degree and five years of responsible experience in public safety telecommunications or the public safety profession or any equivalent combination of training and experience. Supervisory experience, preferred.
Complete required Basic Telecommunications Officer Training through the SCCJA or APCO within six months of employment. Association of Public Safety Communications Officials (APCO) Registered Public-Safety Leader (RPL) certification required within 2 years of employment.
Must have valid state issued drivers’ license.
Please visit the City's website to review the job description and to apply online.