Answers the telephone; provides accurate information to callers and/or forwards calls to appropriate personnel; takes messages as needed; greets and assists office visitors. Takes initiative to problem solve and find answers to questions from the public and staff. Provides clerical support to the Board of Zoning Appeals; to include the preparation of meeting agendas and packets, typing correspondence, preparing legal advertisements, taking meeting minutes, as requested, etc.

Assists customers in applying for permits; explains permitting procedures, and reviews submitted information for accuracy and completeness; may perform initial analysis of zoning cases and prepare drafts of staff comments and recommendations for Board review. Processes and issues zoning permits. Reviews commercial and residential projects. Enters permit information into the computer software and completes necessary paperwork; maintains permit records and files.

Performs routine clerical work, including but not limited to typing reports and correspondence, copying and filing documents, sending and receiving faxes, entering and retrieving computer data, processing daily mail, ordering office supplies, etc. Receives and responds to public / customer inquiries, requests for assistance and complaints regarding department policies and procedures.