Telecommunications Coordinator / Manager, City of Cayce
Under the general supervision of a Police Lieutenant, this class both supervises telecommunications operators and performs police and 911 telecommunications duties. Ensures the strict enforcement and compliance with all applicable laws, codes, policies, procedures, and standards. Performs related dispatch, supervisory, and administrative work as required. Performs and supervises the training of telecommunications personnel. Works under stressful conditions. Reports to the Special Services Lieutenant.
Provides leadership to subordinates in the telecommunications unit, and assists in ensuring division compliance with all applicable laws, regulations, policies, procedures and standards of quality and safety. Responsible for all administrative and operational functions for the unit. Reviews the work of subordinates for completeness and accuracy; evaluates and makes recommendations as appropriate; offers advice and assistance as needed. Participates in department, NCIC, SLED TAC, and other trainings. Takes necessary steps to ensure the well-being of subordinate employees.
Reviews all reports, logs and other paperwork received from subordinate TCOs to ensure completion, accuracy and conformance with regulations. Inspects subordinates uniforms and appearance to ensure compliance with policy and procedure. Assists in and performs TCO duties. Prepares certain weekly and monthly reports as necessary. Assists in coordinating unit activities with those of other units or divisions, departments, and agencies as appropriate.
Associate's Degree and a required three years of experience in Public Safety (law enforcement and/or fire) dispatching OR be working toward an Associate’s degree in addition to the required three years of experience in Public Safety dispatching OR the required three years of experience in Public Safety dispatching and any equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
Must have successfully completed required training course for SC E911 dispatchers (SCCJA B.T.O.T. or equivalent) and possess required NCIC full-function certification(s). An advanced level of interpersonal skills necessary in order to provide effective leadership to subordinate personnel as well as to develop cooperative working relationships with employees, senior management, elected officials and venders supplying goods or services to the jurisdiction. Analytical abilities necessary to make sound, logical decisions quickly and sound judgment.
License and certifications Valid South Carolina Driver’s license. Must have completed the South Carolina Criminal Justice Academy Basic Telecommunications Officer Training (B.T.O.T.) Management, supervisory, techniques training desirable.
Please visit the City of Cayce's website at https://Caycesc.gov for more details and apply online.
Extending the application period to November 8.