Provides exceptional customer service to citizens, business owners, and homeowners regarding the process of getting business licenses, paying A-Tax, and following city ordinances. Must have a collaborative approach with the finance department, police department, building official, and development departments, and ensure there is good communication between the departments and customers.

Processing business licenses and building permits, as well as processing all information related to business licenses, including reports, following up on unpaid business licenses, and assisting in the business license renewal process. Responsible for ensuring accommodations taxes are paid and issuing notices of violations.

Responds to complaints from property owners; investigates and researches the complaints; follows up on cited properties; prepares evidence as needed for cases. Responsible for patrolling the city and citizen properties to ensure compliance with local ordinances and citing violations. Works with the police department in ticket issuance. Follows up on inspection results, clearing the property and recording the date of abatement or issuing an ordinance summons; prepares and presents a case to the Municipal Judge; follows up on court-ordered abatement.