Systems Support Specialist, City of North Augusta
Position Category: Technology
System support specialists provide help desk assistance and technical support for all types of issues affecting end users, such as software problems, network breakdowns, and hardware failures. They create and maintain user accounts.
After users report issues to the help desk through phone or email or a ticketing system, specialists track issues and begin to identify the glitches using conventional procedures and their insights. After isolating the problem, they find ways of fixing it. They need to replace the faulty hardware or resolve the software problem, depending on whether it is a software or a hardware issue.
Specialists should have solid analytical and problem-solving skills. They should be able to work calmly under pressure and be able to handle multiple tasks. It is imperative for specialists to keep themselves up-to-date on current development in information technology. They need to be prepared to do manual work, such as the lifting of up to 50 pounds of equipment, bending, stooping, crawling, standing, pulling, and reaching.
Requires an Associate’s or Bachelor’s degree in Computer Science plus two years of additional coursework in networking technology, computer networking or related field supplemented by one to two years of responsible experience in computer technology, or an equivalent combination of education, training, and experience, which provides the required knowledge, skills, and abilities.
Must have a valid state driver’s license.
How to apply: Please visit the City of North Augusta's website for detailed description and to apply online.
The City of North Augusta is an Equal Opportunity Employer.