eGovernment- Municipalities can use the Internet as an "Information Age Town Hall" to provide services to the public 24 hours a day, 7 days a week.
Citizens submit requests for services through the Web. Requests - such as garbage removal and pothole repair - are electronically routed to the appropriate city department for action and resolution. Also, the module allows citizens to receive information on-line about the status of their request.
IP Telephony, is the convergence of voice, data and video over a single network. A town or city no longer needs to make separate decisions involving its computer technology and telephone system or have a separate network for both. IP telephony can allow the city to reduce cost and increase productivity, while having the ability to adapt to future changes.
Managed Services
Managed Support Service provides 24x7x365 maintenance and support to more than just a municipality’s computer technology. It helps save on both operational costs as well as increase employee efficiency.
- 24x7x365 monitoring and troubleshooting of PC's, servers and networks
- Strategic planning and budget planning for technology solutions and technology roadmaps
- Maintains software inventory to ensure license compliance
- Policy review/Liability analysis: Develops policies such as Internet usage and password policies to protect against unauthorized access
- Provides research and procurement of IT equipment
Citizens have the ability to check account balances, review payment status and make payments.
The
Utility Bill Module allows municipalities to provide a web-based view of utility bills such as water, electric and gas. Current bills, past-due bills and bill history are available for viewing and paying.
The
Tax Module allows payment of property taxes on the Web. By entering key information about a tax parcel, citizens can view and pay any outstanding property taxes.
The primary goal is to ensure all future technology spending is maximized and targeted toward the municipality's long-term goals. Technology experts analyze the municipality's computer systems, network infrastructure and software needs to provide a concrete assessment of where you are and a detailed roadmap of how to get where you need to be.Whether it be out-sourcing for specific projects or full-service information technology support, the TECH program can help municipalities increase their level of technology in order to increase reliability, efficiency and communication. The service gives municipalities access to a wide array of technology expertise from network administration to programming to project management.
This tool allows users to maintain Web site content without extensive training, just basic word processing capabilities. A flexible approval process can be set up to allow changes to be routed to multiple approvers before the changes are applied to the live Web site.
Having a website is no longer just a "nice thing to have." It has become a critical communication tool for governments. The TECH Program offers access to a highly qualified Web service team for visualizing and designing a creative and unique Web site. The web team can also provide modifications to your site if you choose not to use the Content Management tool.
The data center provides a solid hardware foundation for hosting Web sites, comparable to those of Fortune 500 companies in quality and reliability.
- A record of 99.99 percent up time
- Back-up power supported by redundant back-up using diesel generators
- Redundant connections to the Internet
- Complete FM200 fire protection system
- Climate controlled environment
- 24-hour per day, 7-day per week, year-round monitoring of the systems by qualified technicians
Towns and cities of all sizes deploy wireless mesh networks as a relatively inexpensive way to stimulate economic opportunity for businesses and citizens. Mesh creates seamless internet connectivity across a city creating opportunities for local businesses, improving public safety and operations and enhancing the Internet experience for citizens and visitors.
Wireless Mesh Assessment
A wireless mesh assessment is conducted for a municipality to help define the scope, design and cost of a wireless mesh network based on the municipality’s geography, demographics and target market.